Solution FAQ & Support

This page addresses the solution capabilities, support, and other frequently asked questions. This should be used in conjunction with the platform data sheet and other provided resources. Users and integrators should test all support.

Recommendation: use “ctrl+F” to locate specific topics within this page

Platform 

  • Does the platform support PTZ, thermal, multisensor, radar devices? Yes (Device Support)
  • Does the platform require onsite hardware to manage the devices?  No, the platform is serverless (Architecture)
  • Does the platform support 3rd party cameras without a bridge?  Yes
  • Does the platform support audio and I/O devices?  Yes (Audio and peripherals)
  • Does the platform support professional alarm monitoring?  Yes, without an alarm panel (Video monitoring)
  • Does the platform have a mobile application?  Yes, Android and iOS
  • What is the latency when remote streaming?  Under 200 milliseconds typically (Latency)
  • What is the bandwidth consumption when streaming HD (720p)?  Depends on certain factors but under 500 Kbps typically (Bandwidth)
  • Are there APIs available?  Yes (API & 3rd Party Integration)
  • Does the platform have user, site, or device count limitations? No, platform can support an unlimited number of users, sites, and devices

Security

  • Is data encrypted? Yes, in transit and at rest
  • Does the platform require VPN or port forwarding? No
  • Does the platform support multi-factor authentication? Yes
  • Does the platform have breach password detection? Yes
  • Does the platform have suspicious IP throttling detection? Yes
  • Does the platform support SSO (single sign on)? Yes, multiple providers supported (SSO)
  • Are security audits performed on the solution? Yes, yearly by 3rd party
  • Does the platform support auto device hardening? Yes
  • Does the platform support randomized root passwords? Yes
  • Does the platform support brute-force detection? Yes
  • Does the platform have user permission profiles? Yes
  • Does the platform support SSL/TLS Certificates? Yes, automatically issued each year for each device

Additional Resources: Trust 

Storage

  • Can storage be changed without new hardware? Yes, cloud storage can be changed
  • Does the platform support on device storage (SD Card), cloud storage, and NAS? Yes
  • Is the cloud storage regionally dispersed and redundant? Yes, via AWS
  • Is footage automatically uploaded to the cloud in real time? Yes
  • Do devices support removable SD cards for flexible storage capacity? Yes
  • Can footage be recorded continuously, based on motion, or based on an edge-based analytic? Yes

Additional Resources: Storage

Maintenance

  • Does the platform support zero downtime updates? Yes
  • Does the solution include camera and edge device firmware updates? Yes
  • What is the platform SLA? 99.99% (Service level agreement)
  • Is there a status page for the platform? Yes, status.yoursix.com

Notifications

  • Can custom notification schedules be setup? Yes
  • Can notifications be sent via webhooks? Yes
  • Does the platform support mobile push notifications? Yes
  • Does the platform support email notifications? Yes
  • Does the platform support notifications sent to central monitoring stations? Yes
  • Can notifications be based on AI triggers or motion? Yes
  • Can notifications be based on health issues such as device disconnect? Yes

Additional Resources: Notifications

Licensing

  • Does each device require a license? Yes, a base license
  • Is cloud storage optional? Yes

Additional Resource: Licensing

Video Monitoring

  • Does YourSix perform video monitoring? No, YourSix ENABLES video monitoring by integrating with top central station software, including Bold, Immix, and SBN Cloud

Additional Resource: Video Monitoring

Other

  • How many devices can footage be exported from at once? Up to 8 for a total of 24hrs worth of footage (Exports)
  • How long are exports kept in the cloud? 90 days
  • How many devices can be viewed on the Matrix (VMS screen)? 20 devices per window
  • Can custom views be created and saved? Yes, unlimited
  • Can devices from different sites be added to the same view? Yes, within the same organization

 

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